Refund policy
Return & Refund Policy
At AZANIA GALLERY, we want you to shop with confidence. We offer a 14-day return policy, which means you have 14 days from the date you receive your order to request a return.
Return Eligibility
To be eligible for a return, your item must meet the following requirements:
- The item must be unused, unworn, and in the same condition in which you received it.
- The item must have its original tags and labels attached, where applicable.
- The item must be returned in its original packaging.
- You must provide your order number, receipt, or other valid proof of purchase.
Items that do not meet these conditions may not be eligible for a refund or exchange.
How to Start a Return
To request a return, please contact us within 14 days of receiving your order at:
Please include your order number, the item you wish to return, and the reason for the return.
If your return request is approved, we will provide you with the necessary return instructions and return address.
Please do not send any items back before your return request has been approved. Returns sent without prior authorization may not be accepted.
Return Address
AZANIA GALLERY
Stafford, VA
For any questions regarding your return, please contact us at salah1526@gmail.com.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as you receive it.
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at salah1526@gmail.com.
To help us resolve the issue quickly, please provide your order number and clear photographs of the product and its packaging.
After reviewing the issue, we will determine the appropriate solution, which may include a replacement, refund, or other resolution.
Non-Returnable Items
Certain products may not be eligible for return.
Non-returnable items may include:
- Personalized or customized products
- Special-order items
- Products marked as Final Sale
- Gift cards
- Items that have been used, worn, washed, altered, or damaged after delivery
- Certain personal-care or hygiene products
- Perishable products
- Hazardous materials, flammable liquids, or gases
If you are unsure whether your item qualifies for a return, please contact us before sending it back.
Sale Items
Sale, clearance, or discounted items may be final sale and may not be eligible for return or refund, unless otherwise stated on the product page.
Please carefully review the product description and return eligibility before placing your order.
Exchanges
We currently do not guarantee direct exchanges.
If you need a different size, color, style, or product, the fastest option is generally to return the original item according to our return policy and place a new order for the item you want.
Replacement items are subject to availability.
Refunds
Once we receive your returned item, we will inspect it and notify you whether your refund has been approved or declined.
If your refund is approved, the refund will be issued to your original payment method.
Please allow up to 10 business days for us to process an approved refund. After the refund is issued, your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.
If you have not received your refund after the applicable processing period, please first check with your bank or payment provider.
If you still need assistance, contact us at:
Return Shipping Costs
For standard returns, the customer is responsible for the cost of return shipping unless otherwise stated by AZANIA GALLERY.
If the return is due to an item being damaged, defective, or incorrectly sent, please contact us before returning the item. If the issue is confirmed, AZANIA GALLERY may provide a return shipping label or cover the applicable return shipping cost.
Original shipping charges are generally non-refundable, unless the return is due to an error on our part, a defective product, or otherwise required by applicable law.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible at salah1526@gmail.com.
We will do our best to accommodate cancellation requests submitted before the order has been processed or shipped. Once an order has been shipped, it may no longer be possible to cancel it, and you may need to follow our standard return process.
Questions About Returns
If you have any questions about our 14-day return policy, refunds, exchanges, damaged products, or return process, please contact AZANIA GALLERY:
Email: salah1526@gmail.com
Return Address:
AZANIA GALLERY
Stafford, VA
We are committed to providing our customers with a simple, transparent, and reliable shopping experience.